Refund Policy Last Updated: December 23, 2024

At Herbal Education, customer satisfaction is a top priority. We are committed to providing transparency and clarity regarding our refund process. Please review this Refund Policy carefully before making a purchase. By completing a purchase, you agree to the terms outlined below.

Refunds for First Orders

We are pleased to offer a 60-day refund policy for first-time purchases of our digital products. This policy allows our customers to explore our offerings with confidence.

Eligibility for Refunds To qualify for a refund on your first order, the following conditions must be met:

Refund Request Timeline: Refund requests must be submitted within 60 days of the original purchase date. Requests submitted after this period will not be eligible for a refund.

Proof of Purchase: You must provide a copy of your order confirmation, receipt, or any other documentation verifying your purchase.

Submission Process: Send your refund request via email to [email protected]. Include a detailed explanation of your reason for requesting the refund.

Processing Refunds Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account. Processing times may vary depending on your financial institution.

No Refunds on Subscription Orders We do not provide refunds for subscription purchases under any circumstances, including but not limited to the following situations: Failure to cancel the subscription before the next billing cycle. Non-use of the subscription during the billing period. Change of mind or buyer’s remorse regarding the subscription.

Subscription Management By purchasing a subscription, you acknowledge and agree to these terms. It is your responsibility to manage your subscription, including canceling it before the next billing cycle if you do not wish to continue. You can cancel your subscription at any time using the cancellation link provided in your confirmation email or by contacting us at [email protected].

Frequently Asked Questions

1. Can I get a refund if I cancel my subscription halfway through the billing cycle?
No, subscriptions are non-refundable, and partial refunds are not available. Once a billing cycle begins, the charge is considered final.

2. What if I forgot to cancel my subscription?
Refunds will not be issued for forgotten subscriptions. We recommend setting reminders to manage your subscription effectively.

3. Can I transfer my subscription to another user or pause it?
Subscriptions are non-transferable and cannot be paused. If you no longer wish to use your subscription, you must cancel it to avoid future charges.

4. Will I receive a confirmation email when my refund is processed?
Yes, once your refund request is approved and processed, you will receive an email confirmation.

Additional Notes

Refunds are limited to first-time purchases only and are not applicable to subsequent orders, even if they are for the same product. We reserve the right to deny refund requests that fail to meet the conditions outlined in this policy. Fraudulent or abusive refund claims will result in account suspension and denial of the refund request.

Contact Information If you have any questions about this Refund Policy or need assistance with your refund request, please contact us:Email: [email protected]
Response Time: We strive to respond to all inquiries within 2 business days.

Thank you for choosing Herbal Education. We value your trust and are here to support you.